Public Information & Transparency
The City of Ingram is committed to transparency and open government. In accordance with the Texas Public Information Act (Texas Government Code Chapter 552), members of the public may request access to government records maintained by the City.
Our goal is to respond to requests as promptly and efficiently as possible while ensuring compliance with applicable state law and protecting confidential information as required by law.
How to Submit a Public Information Request
Requests for public information should be submitted in writing and should clearly describe the records being requested.
Requests may be submitted by:
Mail or In Person
City of Ingram
Attention: Public Information Officer
230 Highway 39
Ingram, Texas 78025
Tips for Submitting a Request
To help us process your request efficiently, please include:
- Your name and contact information
- A clear description of the records requested
- Relevant dates, addresses, case numbers, or departments if known
- Your preferred method of receiving records
Please note:
- The City is required to provide existing records but is not required to create new documents, answer questions, or perform legal research.
- Requests for broad categories of records may require clarification before processing can begin.
Response Time
Under Texas law, the City will respond to requests promptly. Some requests may require additional time depending on:
- The volume of records requested
- The age or location of records
- Whether confidential or protected information must be reviewed or redacted
- Staffing availability and operational demands
If clarification, cost estimates, or a ruling from the Texas Attorney General is required, the City will notify the requestor as provided by law.
Costs & Charges
Certain requests may involve allowable charges under Texas law, including:
- Copies
- Labor
- Programming or data retrieval
- Postage or shipping
If estimated charges exceed the statutory threshold, the City will provide a written cost estimate before processing continues.
Confidential & Protected Information
Some information may be withheld or redacted as permitted or required by law, including but not limited to:
- Criminal investigation information
- Juvenile records
- Driver’s license or motor vehicle information
- Medical or personal privacy information
- Information protected by state or federal law
When required, the City may request a ruling from the Texas Attorney General regarding the release of certain information.
Frequently Requested Records
The following records may already be available without a formal request:
- City Council Agendas & Minutes
- Budgets & Financial Reports
- Ordinances
- Public Notices
- Permit Applications & Forms
Please visit the appropriate department pages or contact City Hall for assistance.
Questions?
If you have questions regarding the Public Information Act process, please contact the City Secretary or email publicinfo@ingramtx.com during normal business hours.
The City of Ingram appreciates your patience and cooperation as we work to provide public information in a professional, lawful, and efficient manner.