Public Information Requests (Texas Public Information Act)
The City of Ingram is committed to transparency and open government. In accordance with the Texas Public Information Act (Texas Government Code Chapter 552), members of the public may request access to government records maintained by the City.
Overview
The City’s goal is to respond to requests as promptly and efficiently as possible while complying with state law and protecting confidential information as required by law.
How to Submit a Request
Requests should be submitted in writing and clearly describe the records requested. Include your name and contact information, a clear description of the records, relevant dates/addresses/case numbers if known, and your preferred method of receiving records.
| Method | Details |
|---|---|
| publicinfo@ingramtx.gov | |
| Mail or in person | City of Ingram, Attn: Public Information Officer, 230 Highway 39, Ingram, TX 78025 |
Note: The City is required to provide existing records but is not required to create new documents, answer questions, or perform legal research. Broad requests may require clarification before processing begins.
Response Time & Costs
Response time depends on the volume and age/location of records, whether confidential information must be reviewed or redacted, and staffing availability. If clarification, a cost estimate, or a Texas Attorney General ruling is needed, the City will notify the requestor as provided by law.
Allowable charges may include copies, labor, programming/data retrieval, and postage. If estimated charges exceed the statutory threshold, the City provides a written cost estimate before continuing.
Confidential & Protected Information
Some information may be withheld or redacted as permitted or required by law, including criminal investigation information, juvenile records, driver’s license/motor vehicle information, medical or personal privacy information, and information otherwise protected by state or federal law. When required, the City may request a ruling from the Texas Attorney General.
Frequently Requested Records
These may already be available without a formal request: City Council Agendas & Minutes, Budgets & Financial Reports, Ordinances, Public Notices, and Permit Applications & Forms.
Note: Questions about this process can go to publicinfo@ingramtx.gov during normal business hours.